BICYCLE INSURANCE
FAQS
FIND ANSWERS TO OUR MOST FREQUENTLY ASKED BICYCLE INSURANCE QUESTIONS
Most people are unsure if their bicycle is currently covered under another insurance policy they may have. To find out if your bike is covered under your contents insurance, we’ve put together some questions to ask your current or potential contents insurer:
With Wiggle it is – bicycle must be in your direct line of sight and less than 5 metres away.
With Wiggle it is.
Wiggle Comprehensive includes Racing cover.
The Wiggle Essential Policy includes cover for Personal Accident: Non Medicare cost up to $1,000 and the Comprehensive Policy also includes Personal Accident: Death Lump Sum or Permanent Loss.
With Wiggle it is, and you have the option to be insured for bicycles up to the value of $30,000 per bicycle.
You are not required to insure your home and contents to take out a bicycle policy with Wiggle.
We will either:
- Repair or replace your bicycle or item; or
- Pay you the reasonable cost of replacing or repairing your bicycle or item
We need the details as seen on the quote page.
The minimum age we insure at Wiggle is 18 years. The maximum age is 85 years
Wiggle’s personal accident cover will pay out (if applicable) regardless of if your club insurance also pays out or not.
- Do what you can to prevent any further loss, damage or cost
- Report the incident or loss to the police if the event involves theft, attempted theft, malicious damage or impact
- Report the incident as soon as possible by calling us on 1300 951 353
Of course you can also ring us first for advice before implementing the formal steps above. It can be a confusing time and we can talk you through all that you need to do.
No, you don’t have to have Permanent Residency or Australian citizenship to get cover. You can be in Australia on a visitor visa, but must live in Australia on a permanent basis.
You’re well and truly covered with us:
- Theft
- Accidental damage
- Loss or damage in transit
- Damage caused whilst in use; including participating in any cycling event
- Malicious damage
Of course – no matter how old your bike is it can still be insured at its market value. Our Essential product covers all bikes valued at $1 500 or less for only $100 per year. Our Comprehensive product only covers bicycles with a market value greater than $1 000
Our Essential product is fixed at $100 per year. Our Comprehensive product depends on a few variables. The best way to find out is to use our online calculator on the home page of this web site.
For bicycles older than 2 years from date of purchase or purchased second hand, the Sum Insured should be reflective of the depreciated value (20% for the first year and 10% for each subsequent year from the original date of purchase).
Yes, there will be an excess depending on the nature of the claim. For our Essential Product:
- The standard excess for all claims is $250, except 3rd party claims which is $1000.
For our Comprehensive product:
- The standard excess for theft is $350. The standard excess for all claims is $250, except 3rd party claims which is $1000.
We can set up multiple policies on the one account. Additional bikes attract a multi bike discount of 10%. If for instance, your partner has their own bicycle, they will need a separate account for them.
Definitely. All you need to do is to contact us and we will make the additions to the policy. Please note that certain changes/additions may affect your premium. You can ring us on 1300 951 353) or email wiggle@cycleinsurance.com.au. Refunds are payable for cancellations, where the premium has been paid annually in advance. The refund amount is calculated on a pro-rata basis less any administration fees payable.
If you bought your bicycle new in the last 30 days we will accept a copy of the purchase receipt as proof of ownership provided that you send it in within 14 days of purchasing your policy. If your bicycle is older than 30 days, take a nice clear high resolution image (with your smart phone) from each side of your bicycle with a sheet of paper clearly displaying your policy number in the field of view. Be sure not to obscure any part of your bicycle. Please also provide a clear image of your serial number.
Yes. You can nominate a bike shop of your choice but we retain the right to take the work to a bike shop of our choice
Whether the bicycle was insured or not you need to inform us of any bicycle related losses that you have had in the past three years. It is of paramount importance that we have this information.
If you are in doubt you should inform us.
For the Essential product the maximum value is $1 500.
For the Comprehensive product the maximum value per bicycle is $30,000.
Yes. For the details on security requirements please refer to the PDS. While at home
- You must ensure that when your bicycle is left inside your home that your home is securely locked whenever there is no one at home.
- If your bicycle is left in an outbuilding at your home (such as a garage) or any other fully enclosed building at your home with walls and a roof, these buildings must be securely locked. In the event of a claim we will require you to provide evidence of forcible and violent entry to these buildings.
- If your bicycle is left anywhere else on your property it must be securely locked through the frame of your bicycle to an immovable object by an approved lock.
Away from your home
- If your bicycle is left unattended while away from your home it must be securely locked through the frame of the bicycle to an immovable object by an approved lock. Go to approved locks to see a description of the locks we approve.
While your bicycle is being transported
- If your bicycle is left unattended if it is in, or attached to, any motor vehicle including while it is in transit it must be securely locked through the frame of the bicycle to a properly fixed vehicle bicycle rack with an approved lock; or locked in an enclosed boot that is not accessible by removing any partition or breaking a window.
Note: All instances involving theft, attempted theft, malicious damage or impact require a police report in order to make a claim.
We may extend your Comprehensive policy to cover your bicycle if you take it beyond Australia and New Zealand for a period not exceeding 90 days, provided that you have advised us beforehand and we have agreed in writing to provide cover. During this period the excess applicable to any claim for loss or damage to your bicycle will be doubled. Note: If you are purchasing bicycle insurance online and have already planned to travel, there is an option to select this cover in the policy purchase process. If you intend to travel at a later date please call our Customer Service Team when you have finalised your travel plans.
Yes, The Wiggle definition of a bicycle is any cycle, tricycle or tandem powered by human pedalling. This includes mountain bikes, recumbents and electric(pedal-assist not exceeding 300watts) bicycles.
Yes. You can extend your comprehensive policy to include things such as panniers, a bicycle computer, racing wheels etc
Unfortunately we do not insure professional cyclists as you need to be the owner of the bicycle insured. In addition to this, we do not insure:
- Riders who use their bicycles to deliver goods, parcels, packages or for any other type of courier service
- Riders or individuals who use or hire out their bicycles for compensation or for the carriage of passengers
Yes, but the policy terms and conditions still apply.
Unfortunately no. In order to keep premiums at affordable levels to the average cyclist, our Liability Cover provides you with financial protection for accidents that happen in Australia only.
Yes, an excess of $1,000 applies to each accident event where a claim is made. The excess applies separately to each cover type. For example, if a claim is made for damage to someone’s car under the policy’s Third Party Property Damage Cover, a $1,000 excess will be applied. If as a result of the same accident, a 2nd claim arises for injury caused to the driver of the car (and you have selected Third Party Bodily Injury Cover), then another excess of $1,000 will apply to this claim against the policy’s Third Party Bodily Injury Cover. Claims for accidental damage caused to your bicycle by an uninsured driver carry an excess of $250.
$10 million per claimable accident The combined cover provided by the policy for accidental damage to your bicycle caused by an uninsured driver is $2,000 per claimable accident.
Unfortunately we do not insure:
- Cyclists who use their bicycles to deliver goods, parcels, packages or for any other type of courier service
- Professional cyclists or individuals who use or hire out their bicycles for compensation or for the carriage of passengers
- Approved Locks
We have a simple way of working this out. The locks Wiggle currently approve are:
- Keyed armour padded cable locks as per the approved locks list less than two years old at policy inception
- Keyed D-locks as per the approved locks list less than two years old at policy inception.
- You can view our approved locks list here.
We’re proud to be the home of the #goodstuff. That’s why we’ve selected the #goodpartners to deliver Wiggle Cycle Insurance. We believe it’s important for our customers to know who our partners are and to be assured that the cycle insurance product they are purchasing is genuine and backed not only by a major insurer but also by the protections which the insurance market and the financial services market have implemented to avoid customers being let down. We know the highs and lows of cycling and that’s why we’ve developed Wiggle Cycle Insurance – we want people to experience the joy of cycling without having to worry about the bad stuff. So we’ve worked with our #goodpartners to develop a cycle insurance policy that is straightforward, exceptional value and a policy you can rely on. This insurance is promoted and arranged by Wiggle Australia Pty Limited (Wiggle) ABN 14 601 479 930 of Suite 103, 282-290 Oxford St, Bondi Junction, NSW, 2022 acting as an Authorised Representative of Hollard (AR No. 1008736). This insurance is issued by The Hollard Insurance Company Pty Ltd (Hollard) ABN 78 090 584 473 AFSL No. 241 436 of Level 12, 465 Victoria Ave, Chatswood, NSW 2067. This insurance is administered by Velosure Pty Ltd ABN 81 151 706 697 of Level 12, 465 Victoria Ave, Chatswood, NSW 2067 which is an Authorised Representative of Hollard (AR No. 410026).
The Hollard Insurance Company Pty Ltd, ABN 78 090 584 473, AFSL No. 241436 is the underwriter for Wiggle Cycle Insurance policies. The wider Hollard Group now consists of insurance businesses in Australia, throughout Africa, in Europe, India, China and the United States, employing over 1,600 people and arranging cover for more than 6.5 million policy holders. Globally the Hollard Group holds assets exceeding AUD1.7 billion. Find out more about Hollard Insurance.
- Phone: 1300 951 353
- Email: wiggle@cycleinsurance.com.au
- Write to: Locked Bag 2010, St Leonards NSW 1590
I haven’t received my Insurance Certificate in the mail? Please allow five business days for your insurance documents to arrive via mail. If you haven’t received them by that time, please call us on 1300 951 353. If you have arranged to have your documents sent via email, please make sure we have your correct address.
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